CUSTOMER SERVICE POLICY
Since 1977, we have strived to provide our valued customers superior firearms, parts and accessories. Our policy of 100%, complete customer satisfaction is the cornerstone of doing business with Wilson Combat®. We want every experience you have in dealing with us to be pleasant and rewarding and we take pride in how we deliver our products and services.
If for any reason you are unhappy with a Wilson Combat® product, Wilson Combat® service, or how your issue has been addressed by an employee of Wilson Combat®, feel free to contact our Customer Service Director at: [email protected]. In the event that you need to return or exchange a product, please follow the instructions on our Merchandise Return Form found below, email us at [email protected], or call us at (870) 545-3618. For firearms service repair work please contact [email protected] and include “attn: Service Repairs” in the subject.
For answers to frequently asked questions, a complete list of available firearms, parts, accessories, services and upgrades see our FAQ section. To find a Wilson Combat® dealer near you use the dealer locator found here. For helpful video instructions for many of our products, please visit our YouTube® channel at https://www.youtube.com/user/gowilsoncombat
All prices are subject to change. Please call 1-800-955-4856 or visit www.shopwilsoncombat.com for the most current pricing.
Due to the restrictive regulations around shipping and exporting firearms and parts, our customer satisfaction policy cannot apply to International customers outside the USA. If you have a service related issue with a Wilson Combat product or firearm outside the USA we will make every effort to rectify your problem but cannot guarantee return shipping, prompt service or inspection of your firearm. If you have a firearm that requires parts or service we recommend delivering the firearm to the authorized Wilson Combat distributor/dealer servicing your country or region. If you do not have a distributor/dealer in your country or region please contact us at [email protected] so we can direct you to your closest service resource.
DISCLAIMERS: Wilson’s Gun Shop, Inc. expressly disclaims liability for incidental or consequential damages. As provided for below, we do not offer any written or implied warranty on our products and expressly disclaim any implied warranty of merchantability or fitness for any particular purpose.
As a condition of sale, any controversy or claim arising out of or relating to this sale shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. On any claim related to goods or services sold by Wilson’s Gun Shop, Inc. jurisdiction for the arbitration shall be exclusively in Arkansas, regardless of where the claim may arise. No claim shall be actionable unless commenced within one year from date of sale.
No parts sold by us are intended for installation except by a trained gunsmith, and parts and firearms sold by us are only intended for factory specification standard velocity ammunition. Any verbal representations made by us, related to installation, should be confirmed with your local gunsmith to assure safe operation in your particular firearm.
NO WRITTEN WARRANTY: Due to the complexities of complying with the Federal warranty law, Wilson’s Gun Shop, Inc. does not offer a written warranty. We continue to stand behind our products and services, and to care for our customers, but we cannot make guarantees or warranties of any kind. This general statement of policies and disclaimers is effective July 1, 1985, and no prior statements or promises shall be of any effect for transactions after July 1, 1985.
Please click here for a printable product return form. Including this form with the return merchandise is necessary for the return process. Please see return regulations on the form for any questions.
Returns typically take 7 – 10 business days to process. Shipping is the responsibility of the consumer, no return shipping labels will be issued.
2452 CR 719
Berryville, AR 72616
Returns are accepted on new/unused/unaltered merchandise in original packaging for a period of 30 days from the ship date for a fullrefund, account credit, or exchange. Shipping charges are non-refundable.
Returns on new/unused/unaltered merchandise in the original packaging after 30 days will only be accepted for exchange or account credit only and will incur a 10% restocking fee.
No returns will be accepted after 90 days.
All Serialized item sales are final and may not be returned or exchanged. This includes all firearm and lower receiver purchases.
All Ammunition sales are final. Ammunition may not be returned or exchanged after delivery.
All sales are final on any opened DVD.
Wilson Combat is proud to partner with First National Bank of North Arkansas to offer you an easy and affordable financing option for your Wilson Combat purchase. Owning your dream gun has never been easier.
Contact us via our online gun builder or on the phone to choose the gun and options you wish to purchase. You will be provided with the final cost of the firearm. Apply online for financing. You will receive a response within 1-2 business days. Upon approval, First National Bank of North Arkansas will alert us to place your order. At this point no order cancellations or changes are possible. When your gun is ready to be built, we will confirm the gun build details during our “kit call.” Your gun will be built and sent to your FFL.
1. If your credit is sufficiently satisfactory to our underwriter, you can take delivery of the firearm when completed.
2. If your credit does not meet our underwriter standards, we will still finance your firearms, but it will be held by us until the contract is paid in full.
To honor the sacrifices of our Military and Law Enforcement Wilson Combat offers the following
Up to 20% off retail price to all active and retired US Military, Law Enforcement, Medical Personnel and Emergency Service Personnel on Wilson Combat products except: Custom work, labor, shipping, non-Wilson items (NW part #’s), sale items, or ammunition. Other exclusions apply, please contact Customer Service for all eligible items.
Retired is defined as someone with “retired” identification or is fully medical retired due to a service-related disability.
Contact us to verify your eligibility.
Please keep in mind, it can take 24 – 48 hours for your online account to show the MIL/LEO pricing structure.
It is the responsibility of the consumer to make us aware of your service for discounts to apply. Discounts will begin after your account is set up with LE/MIL pricing structure. We can not offer price protection, retroactive pricing or refunds on previous purchases.