CUSTOMER SERVICE POLICY

For over thirty years, we have strived to provide complete customer satisfaction; it is the cornerstone of Wilson Combat®. We want every experience you have in dealing with us to be pleasant and rewarding. This is why our customers will tell you we have the best service policy and customer service in the firearms industry. Dealing with Wilson Combat® will be a very positive and memorable experience for YOU!

If for any reason you are unhappy with a product, service, or how you have been treated at Wilson Combat®, feel free to contact our Customer Service Director Tressa Caldwell at: tressa@wilsoncombat.com. We are sure she will solve the problem to your 110% satisfaction. In the event that you need to return or exchange a product, please follow the instructions on our Merchandise Return Form.

Due to the nature of the video business, all sales are final on any opened video. Obviously this does not apply to defective videos or videos damaged in shipping, and we will promptly replace such videos with another video of the same title.

All Ammunition sales are final. Ammunition may not be returned or exchanged at any time after delivery.

All serialized item sales are final, and may not be returned, e.g. firearms and lowers.

All prices are subject to change. Please call 1-800-955-4856 or visit www.shopwilsoncombat.com for the most current pricing.

Return/Exchange Form

DISCLAIMERS: Wilson’s Gun Shop, Inc. expressly disclaims liability for incidental or consequential damages. As provided for below, we do not offer any written or implied warranty on our products and expressly disclaim any implied warranty of merchantability or fitness for any particular purpose.

As a condition of sale, any controversy or claim arising out of or relating to this sale shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. On any claim related to goods or services sold by Wilson’s Gun Shop, Inc. jurisdiction for the arbitration shall be exclusively in Arkansas, regardless of where the claim may arise. No claim shall be actionable unless commenced within one year from date of sale.

No parts sold by us are intended for installation except by a trained gunsmith, and parts and firearms sold by us are only intended for factory specification standard velocity ammunition. Any verbal representations made by us, related to installation, should be confirmed with your local gunsmith to assure safe operation in your particular firearm.

NO WRITTEN WARRANTY: Due to the complexities of complying with the Federal warranty law, Wilson’s Gun Shop, Inc. does not offer a written warranty. We continue to stand behind our products and services, and to care for our customers, but we cannot make guarantees or warranties of any kind. This general statement of policies and disclaimers is effective July 1, 1985, and no prior statements or promises shall be of any effect for transactions after July 1, 1985.

FINANCING

Wilson Combat is proud to partner with First National Bank of North Arkansas to offer you an easy and affordable financing option for your Wilson Combat purchase. Owning your dream gun has never been easier.

Contact us via our online gun builder or on the phone to choose the gun and options you wish to purchase. You will be provided with the final cost of the firearm. Apply online for financing. You will receive a response within 1-2 business days. Upon approval, First National Bank of North Arkansas will alert us to place your order. At this point no order cancellations or changes are possible. When your gun is ready to be built, we will confirm the gun build details during our “kit call.” Your gun will be built and sent to your FFL.

Conditions:

1. If your credit is sufficiently satisfactory to our underwriter, you can take delivery of the firearm when completed.

2. If your credit does not meet our underwriter standards, we will still finance your firearms, but it will be held by us until the contract is paid in full.

LE/MIL DISCOUNTS

To honor the sacrifices of our first responders Wilson Combat offers the following discount program:

10% off retail price to all current active & fully retired US Military and Law Enforcement on all products except: labor, shipping, non-Wilson items, sale items, and ammunition.  (Retired is defined as someone with “retired” Identification or is fully medically retired due to a service-related disability). To be eligible you must provide a copy of your active or fully retired ID from your department or branch of the service. Documentation may be faxed or emailed to the appropriate representative to secure the discounts.  A .Mil email address is sufficient to prove active Military duty status. The discounts are only currently available as a phone-in order.  We cannot apply your discount to online orders. We are sorry for the inconvenience.